Ordering Process
Selecting a Piece - We offer a wide range of products to fit any budget and occasion. Once you have narrowed down your selection, you would simply type in the quantity you would like of each piece or a single piece. If you order multiple different items, you would just simply add those to your cart then go back and add the other items to your cart.
Adding Artwork - Once you have selected your pieces. You would then click “customize now” to add the artwork to the order. If you are ordering multiple pieces or a variety of pieces, it would be easier to complete the order and then send the artwork to sales@1stchoiceawards.com with your order number.
Artwork proofing - Within 24 hrs of an order received from our website, you will receive an email from sales@1stchoiceawards.com with a pdf attachment to review your personalized artwork proof for the logo, and any text you entered during checkout at our website.
- Waiting For Your Proof Approval: We offer unlimited revisions from our initial proof and will accommodate any changes that can be fit on the product based on your selected personalization options to your complete satisfaction.
Production - After we receive your proof approval, we will start engraving/imprint production. Normal production time is 7-10 business days, unless the order quantity is large or requires custom options.
- Shipped: Once your order ships, a confirmation email will be sent with a tracking number, which can also be linked to the carrier's website to track the delivery status.
Can I view my personalization proof before checking out the order?
To most accurately portray what your personalization will look like on your product, we will provide professional artwork proof to show the scale and layout of your artwork and text on a design template. This PDF file will be emailed to you within 24 hours of your order being placed. While our in-house graphic designers will do their best to individually create the proof for each order according to the personalization details you enter. To ensure that you are satisfied with your final product, we require your proof approval before proceeding with engraving or imprint production.
Can I change proof after I already submitted my approval?
Contact us to check on the production status. If your order hasn’t started the production process, we are able to make changes. Please note this will delay the order slightly.
How much does engraving cost?
Engraving is FREE for our standard template. logo/artwork, texts, and personalization are included in our online price. No hidden fees! You can have your own logo/artwork engraved. You can also choose your preferred font type for the texts.
- Color Fill: If you require colors filled in the engraved logo/texts, $6.00 for logo and $6.00 for texts per piece will be applied. This option is only available for select products.
What if my award arrives engraved incorrectly?
We take great care to ensure accuracy on all of our awards. Internal policies are in place to ensure we etch only and exactly what you approve, though mistakes may happen. If you receive awards etched differently than your approved artwork, we will take care of all costs required to replace your awards free of charge before your event. Should it be a customer error, we offer a courtesy discount to remake your awards. Expedited shipping is the responsibility of the client.